The 2017 ISG Momentum® Market Trends & Insights Service Line Report provides a comprehensive view of market activity, spending levels and contracting trends for leading outsourcing services. ISG’s exclusive data and analysis present a picture of where the market stands and our insight from leading outsourcing advisors and clients provide a preview of where the market is going.
This is the third quarterly report ISG publishes as part of the 2017 ISG Momentum® Market Trends & Insights series. This installment takes an in-depth look at seven leading ITO and BPO service lines: application development & maintenance (ADM), managed network services (MNS), data center, workplace services (formerly referred to as end-user computing, or EUC), human resources outsourcing (HRO), procurement and finance & accounting (F&A). The report also includes separate coverage that examines the state of the market for engineering services outsourcing (ESO), has a section that documents how outsourcing spending is being allocated between traditional and as-a-service delivery, and a chapter that examines the role automation is playing in the market with analysis from the ISG Automation Index™.
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About the author
Paul Reynolds
Paul Reynolds leads Momentum, a division of ISG that provides research services to help service providers better target, win and retain business. Paul has 25 years of market research experience with specific expertise in methodology development, data analytics and research process design. Having found many service providers’ Advisor Relations functions to lack appropriate analytics, Paul is working to develop innovative new approaches that allow for data-driven programs based on the unique needs of each client. His approach benefits Advisor Relations, go-to-market functions, sales, strategy, marketing, and market/competitive intelligence teams.
