Our deep understanding of sourcing and the XaaS provider ecosystem informs and strengthens everything we do.
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ISG Sourcing Solutions
Beyond finding the ideal partner, contracting is a key strategic endeavor. ISG is the founder and leader of the sourcing advisory industry. We have advised on over $467 billion in sourcing deals – that’s $20 billion a year and growing. No one else can say that – and so no other advisory firm comes close to our level of market engagement and experience.
To ISG, sourcing is more than selecting a provider and completing a transaction. We ensure you get the most value out of your technology investments by addressing the entire sourcing lifecycle, from building and aligning the IT strategy all the way through to governance of the supplier and contract.
We provide a playbook to align your business needs, sourcing strategy and operating model, including what to source, renegotiate or retain for your technology landscape. This way, you know ahead of time the impact on your operations, the business case for the engagement, and how you'll measure and achieve the results needed.
At the start of the project, we help you align your IT strategy with your sourcing goals via a financial analysis. ISG helps build the business case for sourcing, starting with a benchmark of your costs against the market and total cost of ownership (TCO) models. Throughout the entire sourcing lifecycle, our +5,600 assessments, deep provider comparison research and hundreds of contracts, serve as an unmatched source of insights for sourcing decision making.
Our proven-comprehensive sourcing and contracting methodology, ISG FutureSource™, now digitized as our ISG Tango platform: flexible, fast, collaborative and built for you. Woven in to our solution is our insights-driven provider selection research, market experience and contracts data, which helps you find the right providers for your needs.
The result? A contract that allows you to manage your technology services to realize the power of your business case.
Research shows that 62% of project success relies on people – without addressing how the change will impact your people and training them to adapt, your org may not adopt the change, wasting time and money. We proactively tackle the challenges of a transition so you can build a strong foundation for partnership and transformation to the future state.
We guide you from a signed contract through the transformation state all the way to the desired future-state smoothly, ensuring measurable results that match the business case. From ensuring adoption of the new ways of working to key performance indicator monitoring and actioning to knowledge transfer, ISG assists with each step to make sure you get what you paid for.
Benefit from the power of $65B total contract value to drive 80% increase in contract compliance in 12 months or less. ISG has deep supplier and contract management advisory expertise to optimize supplier relationships and risk, plus a proprietary platform, ISG GovernX, to automate contract management.
Listen to the Trends Shaping the Sourcing & Technology Industry in this ISG Podcast
Benefit from our Speed & Contracting Support
We can take you from idea to signed contract in under sixteen weeks. We can achieve this speed – unlike any of our competitors – because our unparalleled contractual data is the standard for sourcing contracts, thus reducing redlining and
preempting lengthy negotiations.
Our deep expertise allows us to advise on contracting with top tier and niche providers alike, drive collaborative solution building, and design and execute aggressive business cases. If you have unique requirements, we can rapidly create a custom methodology
to achieve your goals. For renegotiations, ISG is positioned with unmatched, market-based contract data, strategies and recommendations to surpass your strategic and financial objectives.
Learn more about our sourcing services
ISG FutureSource™
Our proven-comprehensive sourcing solution: flexible, fast, collaborative and built for you.
Qualitative Assessments
Assess your environment’s maturity and your satisfaction and readiness for change.
Financial Analysis
Optimize value and mitigate risk in your transactions with an expert read on the numbers.
Transition & Transformation
Address the challenges of a transition; build a strong foundation for partnership.
Renegotiations
Solidify a strategy, agree on sourcing objectives and assess your scope and readiness.
ISG Blockchain Now™
Solve actual business problems with actionable business cases that drive value.
Clay Calhoun, ISG Partner and ISG Sourcing Solutions Leader, is a senior member of ISG’s Americas Leadership Team. He brings more than 25 years’ experience in IT consulting, strategy, service delivery, and advisory services. His experience includes leading, managing, and supporting Global 2000 client engagements which consider solutions that maximize the benefits from internally optimized and sourced service delivery operations. With ISG, Clay has advised on more than 50 engagements totaling more than $25B of contract value.
Bill has a diverse background in a variety of industries with more than 15 years of IT strategy and service delivery consulting. He is the lead and most experienced practitioner of the ISG Request for Solution (RFS) methodology. In one RFS engagement, the client was so delighted about being able to achieve its financial and transformational objectives, it agreed to jointly present a case study at a global sourcing conference. As a result, the RFS methodology won an International Association for Contract and Commercial Management (IACCM) provider innovation award. Bill has a BS in business management and a master’s in telecommunications.
Carol helps clients think through the financial complexities in today’s outsourcing environment — from business case development to global pricing structure strategy to contract negotiations. Carol supports clients across multiple industries and across many different types of outsourcing contracts, including ITO, ADM and BPO. In original transactions or second generation, multi-provider engagements, Carol advises CIOs and CFOs on how best to balance the needs of cost predictability with operational flexibility.
Cynthia Batty is the ISG’s Chief Knowledge Officer. In this role she is the ISG service methodology architect and global integrator of the company’s products and services, and is the leader for developing, growing and leveraging ISG’s accumulated intellectual property resources. Prior to this role, Cynthia was a lead in ISG’s Governance and Transformation practices, and maintains a continuing role in the Organizational Change Management practice. She brings 25 years of practical experience to advise clients on their sourcing governance and service management design, as well as organizational change management and maturity development. She is a recognized expert in sourcing governance, vendor and contract management. She has helped more than 50 governance organizations with business management and service management processes in both single-provider and multi-provider environments.
Mr. Loeer is a proven leader in IT operation and management and in IT outsourcing. He has demonstrated expertise in assessment, strategy development and sourcing transactions. Friedrich's clients benefit from his 35 years of IT industry tenure, his practical experience in IT thereof more than 18 years in sourcing. Friedrich also offers clients his expertise in the financial services industry, manufacturing and automotive.
Mr. Roüast is Partner and President, ISG South Europe, Middle East & Africa. Lyonel was previously President - EMEA, Compass Management Consulting.
Lyonel Roüast joined Compass Management Consulting France in 1999 and is responsible for managing the fast-growing European presence of the company. Previously he held the posts of Managing Director Compass South Europe and Director of Europe.
Prior to joining Compass, Lyonel spent much of his career with IBM France where he was a Sales Manager specialising in the banking sector. In 1995 he was appointed Sales Director for the banking sector of CGI and then for the banking department with IBM Global Services.
An engineering graduate from the ESIEA, Lyonel also has a post graduate degree from IAE Paris.
Julien leads ISG’s digital practice in the South Europe and Middle East Region. Having been involved in more than 80 successful engagements in IT performance assessment and sourcing strategy, Julien brings his clients long-term experience and insight that draws from working with ten of ISG’s largest global clients. His tight focus on achieving business objectives makes him a trusted partner clients can rely on to deliver expert guidance and measurable bottom-line results. Julien has recently led a digital transformation strategy for IT, a hybrid-cloud computing solution design and a big data benchmark for major European corporations. He is fluent in French, English, and Italian.
Lisa is part of an ISG team that provides business-to-business satisfaction measurement and benchmarking. She has led more than 200 research programs for companies across a range of industries, including Financial Services, Manufacturing, Retail, Logistics and Hospitality. A hallmark of Lisa’s approach is that the insights she produces drive real and measurable change for her clients, rejuvenating and remediating supplier relationships in some of the world’s largest organizations. Lisa developed the proprietary framework which forms the foundation of the ISG Business Relationship monitor and has successfully implemented this framework in organizations spanning Asia-Pacific, North America and Europe. Lisa has a strong analytical capacity, which enables her to distil complex reports into succinct, actionable insight, backed by statistical rigor. She believes strongly in the power of statistical tools to deliver business insight and considers the presentation of findings as a dialogue and an opportunity to highlight the responsibility of both the supplier and the client in the success of engagements.
Andrea provides transformative solutions to the cross-functional challenges executives increasingly face as they attempt to define the right service delivery and operating models for their organization. Andrea advises clients on all aspects of their complex, multi-sourcing operating models, including organization, governance, process and capability elements of the operating model. She is an expert in assessing current operations and transforming and maintaining target operating models. Enterprises that have worked with Andrea have benefited from her long-term consulting and sourcing advisory expertise spanning the whole lifecycle of sourcing in the areas of IT and business process services. She is known for her extensive project and change management capability even in the face of complex and international project environments.