Banking and Financial Services

Get closer to customers, drive operational efficiency and enable employees.

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Digitization initiatives are focused on fundamentally changing the entire banking technology stack, including reimagining the business with a customer-centric lens. Collaboration with external partners such as fintechs, advisors, third-party developers and other technology partners allows banks to join new value chains to create a banking ecosystem. If implemented correctly, this can wholly redefine how customers use banks to drive even greater value.

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Banking operations for a customer-obsessed industry

Let us help you find and implement the right technologies to improve your customer experience, optimize data and transform your business model.

Enhance the customer experience

Design the contact center of the future
Simplify and automate processes
Implement Agile product development & measure its impact
Design & implement the right Op. Model to drive speed to market
Design & implement the right CX strategy

Improve efficiency and leverage third parties

Modernize application & cloud strategy
Design next-generation sourcing & supplier ecosystem models
Monetize assets
Baseline key technology metrics against the market
Assess, recommend and implement automation

Increase employee

Measure, benchmark & track employee experience
Design & implement new ways of working
Assess, recommend & implement the right collaboration tools
Training as a Service
Measure, benchmark & track transformation

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Trends Shaping the Financial Services Industry

Important Factors for Digital Success

Featured Event

TechXchange: Banking, Financial Services & Insurance 2021

Watch the ISG TechXchange: Banking, Financial Services and Insurance replay to discover the trends that are defining the financial services industry today and in the future.

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Meet Our Banking and Financial Services Team