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Solutions
Automation Intelligence
Accelerate and transform the way you work with robotic process and cognitive automation technologies.
Move to the Next Level of your Automation Journey
Wherever you are, we push you further. Our robust automation methodologies weave in change management capabilities and digital enablement to empower your success. We help you on all steps of your intelligent automation journey with our 5 D’s.
Discover
Using automated process discovery tools, such as process and task mining, as well as our seasoned process analysts, we’ll have you a business case ready in just a few weeks, for your RPA opportunities, and more as we assess for all manner of intelligent automation capabilities.
Deploy
ISG has a whole manner of services, to assist you on your Bot building journey. We can either build for you, or teach you how to build your own, even a bit of both, as well as operate and maintain all bots for you moving forward via our Bot support. What ever your needs, we have you covered.
Design
ISG works with you to develop your technical and operating strategy – and to launch your automation center of excellence. We ensure you’re ready to scale, by validating any software, provisioning infrastructure and continuing to educate and train your organization.
Deliver
Delivering an Automation, is just half the challenge, creating and extracting the value the Bots create requires a whole different skill set – with this change, ISG helps you repurpose staff to higher value roles and plan your automations to digitally transform the business. ISG knows the pitfalls to avoid, ensuring you scale successfully.
Digitally Enable
Our digital enablement platform brings together training and upskilling of your developers, plus code quality checking, to ensure bot build standards are maintained. Leverage our ability to help you migrate your processes from one RPA software to another.
Transform the Way You Work
ISG Automation can guide you through the hurdles of adoption, ensuring the optimal future state with best-fit technologies. ISG Automation tailors programs to specific your business needs and helps you build governance that works inside the culture of your enterprise.
Robotic Process Automation (RPA)
Image Recognition
Natural Language Processing (NLP)
Cognitive Reasoning
Conversational AI
Robotic Process Automation (RPA)
Concept
RPA uses the GUI interface of your system to automate high-volume, structured and repetitive processes; can be deployed in attended or unattended mode.
Implementation
RPA can be used throughout the business to automate rules-based processes. Cognitive and artificial intelligence technologies can be layered in with RPA to take an organization’s transformation even further.
Example Technologies
Image Recognition
Concept
Image recognition technology can identify and detect an object or a feature in a digital image or video.
Implementation
Image recognition technology can be applied to any process with a scanned image. It often is used in finance and other areas.
Example Technologies
Natural Language Processing (NLP)
Concept
NLP is the application of computational techniques to the analysis and synthesis of natural language and speech.
Implementation
NLP can understand the requester’s intent in an email or service request in your CRM; it turns unstructured text into structured data so RPA can understand and automate the next step
Example Technologies
Cognitive Reasoning
Concept
Cognitive reasoning can make complex decisions based on previous knowledge absorption and provide rationale for the decision.
Implementation
Used more commonly in Legal or FS organizations at present. Utilizing knowledge of a process to make a more complex decision, as well as showing why that decision was made.
Example Technologies
Conversational AI
Concept
Conversational AI is the evolution of NLP that powers the virtual agent; it can hold well-structured conversations.
Implementation
Conversational AI is used throughout the business as a cornerstone technology to automate process either on its own, or with complementary technologies.
Example Technologies
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Learn moreISG Research
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
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Learn More
Research
Automation, augmentation and autonomy are consolidating to enhance business productivity
Changing market dynamics drive the functional architecture design, including intelligent capabilities and human augmentation, to amplify performance. The performance component has expanded beyond speed and incorporates efficiency, experience and economics, directly impacting all value chain stakeholders. With the introduction of emerging technologies, humanmachine augmentation can seamlessly manage more complex activities than ever before. The independent software vendors (ISVs) market is evolving with the emergence of platforms that connect and integrate solutions, capabilities and products to develop offerings specific to an industry, persona and function. This drives innovation to introduce autonomy and intelligent orchestration that helps automation drive changes to the next level. Once there is a clear vision and path for automation, augmentation and autonomy, businesses aim to extract intelligence and build visualization panes that present actionable information. This enterprise intelligence visualization practice is driven by analytics and data sciences converging with ML on a platform-like offering to drive deep business insights.
Research
Intelligent Business Automation Solutions & Services
Often during the complete transformation of business processes, it is difficult to convince employees and external parties to stay on board with the transition. Leverage our market and provider insights to find the right provider for you that can assist with end-to-end business process transformation.
Research
Comparing Conversational AI Solutions & Services
Global trends in conversational AI market include:
- Low-code/no-code development
- Integration with business applications
- Reusable pre-packaged business process and industry focused virtual agents
- Bots talking to bots
Read ISG's report to compare solutions and providers.
Research
Comparing Intelligent Automation Solutions and Services
Intelligent automation combines robotic process automation (RPA) with artificial intelligence (AI), cognitive optical character recognition (OCR), machine learning (ML), natural language processing (NLP), advanced analytics and other digital technologies for improved productivity, data accuracy and customer experience, alongside reduced costs. Compare solutions and providers in this detailed report.
Research
The Manufacturing Industry & Production Automation Solutions
Explore ways of connecting to consumers to reduce the complexities of dealing with intermediaries by leveraging connected products, data, operational technology (OT) security and digital technologies. Find out how automation plays a part.
Reach Out to the ISG Automation Team
ISG's Wayne Butterfield will be in touch.
