Life Sciences

Jenn offers more than 20 years of experience in the consulting industry where she has worked with the world’s leading organizations providing management, technology and outsourcing services. She has extensive experience in the life science industry and has served as both an advisor and provider of consulting services. Jenn’s consulting leadership’s roles include Managing Director at Alsbridge; Partner at Accenture,  Global Account Leader at PwC/BearingPoint and CapGemini, where she set up its first Shared Service center. Jenn was awarded bronze Stevie® Awards in the category of Transformational Sourcing Relations Leadership at the 15^th Annual Stevie Awards for Women in Business.

Michael Fullwood is an ISG Partner with extensive financial planning and analysis experience. His areas of expertise include sourcing assessment and RFP management, contract negotiations and transitions. He has guided major multinational companies in the Americas and Europe through multi-functional outsourcing projects and shared services transformation. Michael has more than 20 years of experience advising clients on strategy and implementation and is an accomplished leader who articulates a compelling point of view for ROI optimization and speed to value. His work enables companies to optimize support services operations, contract for and implement digital/automation, and formalize processes, metrics, governance and reporting.

Jon advises enterprises on all aspects of the IT services lifecycle from initial strategy through design and build of governance organizations. As a qualified English attorney, Jon has special insight into transactional activities and still maintains deep subject matter expertise relating to the structure and negotiation of contracts. His experience includes more than 50 ISG engagements in IT, business process and financial services outsourcing. Jon has also assisted companies in developing enterprise vendor management functions, in many cases on a global basis. He has supported clients in more than 10 countries.

Tobias Krotter has 13 years of professional experience in Management Consultancy which he applies to the benefit of ISG’s clients in his role as a Principal Consultant. He brings comprehensive expertise in the areas of Service Design (Sourcing Strategy, Target Operating Model) and Execution (Transaction, Transition and Transformation). Furthermore, he has a strong background on international Project Management, Compliance, Turnaround Management and Business Case.

Ray Shehata helps financial services organizations with all aspects of their IT, back-office, middle-office and customer-facing service alternatives. He is an accomplished professional with more than 14 years of financial services experience and is skilled in developing and leading digital strategies and assessments, and implementing IT and business process service agreements for large, multi-national corporations. Ray has expertise in assessing which functions are optimal to automate, outsource, offshore or re-engineer through shared services and determining the associated savings opportunity. In addition, he assists companies in evaluating their service delivery alternatives and designing appropriate governance organizations to manage the ongoing operations.

Yadu Singh is our EMEA lead for Digital Platform and Solutions. Yadu’s experience allows us to understand the developments in Venn diagram of Software as a Services, Health Life science and Mergers & Acquisitions.  He has a broad range of skills covering strategy, post-merger integration and IT sourcing advisory covering ADM outsourcing, Remote Infrastructure Management and ERP/systems integration projects. The value of these deals has now crossed the $5.0 billion mark. He has had his vertical spike in the pharmaceutical space at the start of his career and has understanding of the healthcare payee and payer markets.

Randy is a dedicated, results-oriented professional with strong leadership and communication skills. He has extensive expertise in outsourcing, business processes, sourcing management, organizational change management, IT management, new business development/pursuits, staffing and people care. Randy demonstrates creativity in solving client and business issues with local and global teams.