Sourcing IaaS and PaaS: Looking Beyond Discounts
Learn how to understand your cloud consumption and create a financial management process to maximize on your spend.
Software is the largest area of IT expenditures for most enterprises today. Software, unique from other areas of spend, replaces other things and brings new capabilities to your organization. Optimizing how you acquire, deploy, renew and govern
software assets provides the agility needed for business transformation and transparency to control costs.
ISG’s Software Advisory practice leverages our unmatched market insights, research analytics and expertise in validating your architecture, requirements, bill of materials, utilization and compliance to help you to effectively reduce costs, manage
software assets, mitigate software compliance risks and resolve software audit issues.
ISG brings the objectivity, research and expertise across the digital ecosystem to help you rapidly realize the benefits of your software acquisitions and the digital transformations they enable.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 1,200 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
Learn how to identify oversights that cause overspending and increase transparency around determining your commitment compared into your consumption.
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Watch On-DemandISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
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Learn MoreWe evaluate SaaS vendors that deliver human capital management (HCM), enterprise resource planning (ERP) and customer relationship management (CRM) solutions. This empowers you to decide on digital business platforms, understand the nuances that differentiate vendors, and translate technology complexity and industry jargon into business terms such as risk, continuity, innovation, cost and business value.
SAP’s ERP portfolio has undergone several transformations in the past few years. From serving manufacturing-related functions, it has evolved to cover a gamut of enterprise functions in finance and other domains. Get the latest conditions, buyer profiles and key trends in the market.
Integrating Salesforce into your enterprise is a complex undertaking. You need the right expertise to optimize business value.
The ISG Provider Lens™ Salesforce Ecosystem Partners Quadrant Report compares provider strengths, challenges and competitive differentiators in the Salesforce ecosystem market to help you make smart sourcing decisions and get the most out of your third-party contracts.
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