ISG Tango

Clay Calhoun, ISG Partner and ISG Sourcing Solutions Leader, is a senior member of ISG’s Americas Leadership Team. He brings more than 25 years’ experience in IT consulting, strategy, service delivery, and advisory services. His experience includes leading, managing, and supporting Global 2000 client engagements which consider solutions that maximize the benefits from internally optimized and sourced service delivery operations. With ISG, Clay has advised on more than 50 engagements totaling more than $25B of contract value.

Bill has a diverse background in a variety of industries with more than 15 years of IT strategy and service delivery consulting. He is the lead and most experienced practitioner of the ISG Request for Solution (RFS) methodology. In one RFS engagement, the client was so delighted about being able to achieve its financial and transformational objectives, it agreed to jointly present a case study at a global sourcing conference. As a result, the RFS methodology won an International Association for Contract and Commercial Management (IACCM) provider innovation award. Bill has a BS in business management and a master’s in telecommunications.

Carol helps clients think through the financial complexities in today’s outsourcing environment — from business case development to global pricing structure strategy to contract negotiations. Carol supports clients across multiple industries and across many different types of outsourcing contracts, including ITO, ADM and BPO. In original transactions or second generation, multi-provider engagements, Carol advises CIOs and CFOs on how best to balance the needs of cost predictability with operational flexibility.

Cynthia Batty is the ISG’s Chief Knowledge Officer. In this role she is the ISG service methodology architect and global integrator of the company’s products and services, and is the leader for developing, growing and leveraging ISG’s accumulated intellectual property resources. Prior to this role, Cynthia was a lead in ISG’s Governance and Transformation practices, and maintains a continuing role in the Organizational Change Management practice. She brings 25 years of practical experience to advise clients on their sourcing governance and service management design, as well as organizational change management and maturity development. She is a recognized expert in sourcing governance, vendor and contract management. She has helped more than 50 governance organizations with business management and service management processes in both single-provider and multi-provider environments.

Mr. Loeer is a proven leader in IT operation and management and in IT outsourcing. He has demonstrated expertise in assessment, strategy development and sourcing transactions. Friedrich's clients benefit from his 35 years of IT industry tenure, his practical experience in IT thereof more than 18 years in sourcing. Friedrich also offers clients his expertise in the financial services industry, manufacturing and automotive.

Mr. Roüast is Partner and President, ISG South Europe, Middle East & Africa. Lyonel was previously President - EMEA, Compass Management Consulting.

Lyonel Roüast joined Compass Management Consulting France in 1999 and is responsible for managing the fast-growing European presence of the company. Previously he held the posts of Managing Director Compass South Europe and Director of Europe.

Prior to joining Compass, Lyonel spent much of his career with IBM France where he was a Sales Manager specialising in the banking sector. In 1995 he was appointed Sales Director for the banking sector of CGI and then for the banking department with IBM Global Services.

An engineering graduate from the ESIEA, Lyonel also has a post graduate degree from IAE Paris.

Julien leads ISG’s digital practice in the South Europe and Middle East Region. Having been involved in more than 80 successful engagements in IT performance assessment and sourcing strategy, Julien brings his clients long-term experience and insight that draws from working with ten of ISG’s largest global clients. His tight focus on achieving business objectives makes him a trusted partner clients can rely on to deliver expert guidance and measurable bottom-line results. Julien has recently led a digital transformation strategy for IT, a hybrid-cloud computing solution design and a big data benchmark for major European corporations. He is fluent in French, English, and Italian.

Lisa is part of an ISG team that provides business-to-business satisfaction measurement and benchmarking. She has led more than 200 research programs for companies across a range of industries, including Financial Services, Manufacturing, Retail, Logistics and Hospitality. A hallmark of Lisa’s approach is that the insights she produces drive real and measurable change for her clients, rejuvenating and remediating supplier relationships in some of the world’s largest organizations. Lisa developed the proprietary framework which forms the foundation of the ISG Business Relationship monitor and has successfully implemented this framework in organizations spanning Asia-Pacific, North America and Europe. Lisa has a strong analytical capacity, which enables her to distil complex reports into succinct, actionable insight, backed by statistical rigor. She believes strongly in the power of statistical tools to deliver business insight and considers the presentation of findings as a dialogue and an opportunity to highlight the responsibility of both the supplier and the client in the success of engagements.

Andrea provides transformative solutions to the cross-functional challenges executives increasingly face as they attempt to define the right service delivery and operating models for their organization. Andrea advises clients on all aspects of their complex, multi-sourcing operating models, including organization, governance, process and capability elements of the operating model. She is an expert in assessing current operations and transforming and maintaining target operating models. Enterprises that have worked with Andrea have benefited from her long-term consulting and sourcing advisory expertise spanning the whole lifecycle of sourcing in the areas of IT and business process services. She is known for her extensive project and change management capability even in the face of complex and international project environments.