Service Provider
Research for Enterprises

Mr. Aase brings extensive experience in the implementation and research of service integration and management of both IT and business processes;. With over 35 years of experience, he is highly skilled at analyzing vendor governance trends and methodologies, identifying inefficiencies in current processes, and advising the industry. Jan Erik has experience on all four sides of the sourcing and vendor governance lifecycle - as a client, an industry analyst, a service provider and an advisor. Now as a research director,  principal analyst and global head of ISG Provider Lens™, he is very well positioned to assess and report on the state of the industry and make recommendations for both enterprises and service provider clients.

Mr. Exler is a Director and Principal Analyst with the ISG Provider Lens (IPL) service, a part of ISG Research. His focus is on the disruptive and progressive influences on businesses – and the experiences of their customers - of the Internet of Things (IoT), location intelligence, Digital Workplace and application modernization. Ron is lead analyst for the IoT Services 2021 IPL study as well as the Healthcare and Life Sciences Digital Services 2020 and 2021 IPL studies. He is also the owner of the IPL subscriptions services for enterprises and service providers. Ron bridges the gap between business and technology through active analyses and clear communications of issues and opportunities.

View reports by Ron

Lesley has over 20 years of experience in sales and account management specializing in strategic sales, relationship management, and account development. 

Nils Bachmann is a Partner with ISG Research.

Chase is an executive with deep experience in training, business transformation, and organizational change management across 120-plus projects. His specializations include organizational change management (OCM), communications, and end-user adoption (EUA) strategy and execution, with success in both sales and delivery. He currently runs ISG’s global OCM partnerships with other providers, systems integrators and software companies.

Chris Pattacini is a Managing Director at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.

Rajib leads ISG’s Strategy Services team and brings extensive expertise in helping clients evaluate, design and implement complex global strategies. Rajib’s experience has enabled him to provide practical and tangible results for clients across a variety of industries and address key issues that require IT transformational change. Leveraging a hands-on approach, Rajib has led and contributed to some of ISG’s largest client engagements, supporting achievement of their business objectives.

Amber Claxton is a Client Relations Representative with ISG Research.

John Zobel is a Client Relations Representative with ISG Research.