Research for Enterprises
ISG Research Helps Global Firms Fully Harness the Provider Ecosystem
Inform your technology strategy and digital transformation with market insights and service provider comparisons.
Get easy access to IT and BPO provider intelligence on key technologies and trends – all powered by ISG’s advisory experience and data-driven research.
Provider Capability Intelligence
You need unbiased information to make the right sourcing decisions and optimize business value from your third-party contracts. Now you can ground your buying decisions in objective and balanced evaluations.
ISG Provider Lens™ reports evaluate independent vendors and providers across a range of capabilities by topic and region. Compare your own buying behavior to trends in the market and identify partners that best meet your needs.
ISG Provider Lens reports play an influential role for enterprises looking to outsource to a suitable service provider, find the right technology partner, or understand the market trends and emerging technologies that are driving change for them and their competitors.
Data source: ISG ProBenchmark™
Proactively see exactly when your contract spend goes out of market, and by how much. Get a continuous contract price benchmarking platform that helps you:
- Align contract pricing with the market
- Monitor market price movement over time without an RFP or project benchmark
- Understand market pricing standards to inform third-party relationships
ISG conducts in-depth interviews and an online survey with the business and technology to capture 360° feedback to identify the barriers and levers to developing a more aligned and value-driven relationship.
- Understand current satisfaction levels
- Highlight activities to promote relationship success
- Ascertain levers to unlock further value and drive targeted improvement plan
- Benchmark relationships to industry standards
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Your ISG Subscription Includes:
ISG Provider Lens™ Reports – comprehensive studies covering the IT and BPO services markets and selected technologies
- Access to our online research portal.
- Monthly top-level trend reports on contract price competitiveness.
- Unlimited inquiries with our analysts, plus on-demand access to our experienced field-based practitioners.
- Invitations to live and on-demand industry-renowned ISG events, like the ISG Automation, Digital Business, Workplace & Sourcing Summits.
ISG Provider Lens™ 2021 Research Agenda
|Quarter||2021 Studies||Launch Month||Publish Month||Study Brochure|
|Q1||Salesforce Ecosystem||Oct 2020||Apr 2021||English Brochure|
|Microsoft Ecosystem||Oct 2020||Apr 2021||English Brochure|
|Enterprise Service Management - ESM (CHANGED)||Oct 2020||Apr 2021||English Brochure|
|ServiceNow Ecosystem (NEW)||Oct 2020||Apr 2021||English Brochure|
|Procurement BPO (NEW)||Oct 2020||Apr 2021||English Brochure|
|Procurement Platforms (NEW)||Oct 2020||Apr 2021||English Brochure|
|Retail Industry (NEW)||Oct 2020||Apr 2021||English Brochure|
|Retail Software and Service||Oct 2020||Apr 2021||English Brochure|
|Mainframe Services (NEW)||Oct 2020||Apr 2021||English Brochure|
|Q2||Network - Software Defined Solutions and Services||Nov 2020||May 2021||English Brochure|
|SAP - HANA & Leonardo Ecosystem||Nov 2020||May 2021||English Brochure|
|Private Hybrid Cloud - Solutions and Services||Jan 2021||July 2021||English Brochure|
|Cyber Security - Solutions and Services||Jan 2021||July 2021||English Brochure|
|IoT Services||Jan 2021||July 2021||English Brochure|
|SaaS Service Partners (HCM, CRM and ERP)||Jan 2021||July 2021||English Brochure|
|Utilities/Energy Industry (NEW)||Jan 2021||July 2021||English Brochure|
|Marketing Technology (NEW)||Jan 2021||July 2021||English Brochure|
|Q3||Cloud Native/ Container||Jan 2021||July 2021||English Brochure|
|Contact Center/ Customer Experience (CHANGED)||Jan 2021||July 2021||English Brochure|
|Contact Center Platforms (NEW)||Feb 2021||Aug 2021||English Brochure|
|Next Gen ADM - Services||Feb 2021||Aug 2021||English Brochure|
|Future of Work - Solutions and Services||Feb 2021||Aug 2021||English Brochure|
|Finance and Accounting (FAO) BPO Services||Feb 2021||Aug 2021||English Brochure|
|Banking Industry BPO Services||Feb 2021||Aug 2021||English Brochure|
|Banking Technology/Platforms||Feb 2021||Aug 2021||English Brochure|
|Q4||AWS - Ecosystem Partners||Mar 2021||Sep 2021||English Brochure|
|Digital Business Transformation||Apr 2021||Oct 2021||English Brochure|
|Public Cloud - Solutions and Services||Apr 2021||Oct 2021||English Brochure|
|Analytics Services||May 2021||Nov 2021||English Brochure|
|Analytics Platforms||June 2021||Nov 2021||English Brochure|
|Manufacturing Industry Services||May 2021||Nov 2021||English Brochure|
|Intelligent Automation - Solutions and Services||May 2021||Nov 2021||English Brochure|
|Healthcare Industry (CHANGED)||May 2021||Nov 2021||English Brochure|
|LifeSciences Industry (NEW)||May 2021||Nov 2021||English Brochure|
|Insurance BPO Services||Oct 2021||Mar 2022||English Brochure|
|Insurance Platform Solutions||Oct 2021||Mar 2022||English Brochure|
|Salesforce Ecosystem Partners||Oct 2021||Feb 2022||English Brochure|
|Mainframes Services and Solutions||Oct 2021||Apr 2022||English Brochure|
|Enterprise Service Management||Nov 2021||Mar 2022||English Brochure|
|Procurement BPO and Transformation Services||Nov 2021||Mar 2022||English Brochure|
|Procurement Software Platforms and Solutions||Nov 2021||Mar 2022||English Brochure|
|U.S. Public Sector Procurement Optimization and Management –|
BPO, Transformation, and Software Platforms
|Nov 2021||Mar 2022||English Brochure|