Energy & Utilities

Bob leads the ISG Utilities Industry Unit and is a technology centered solution development and operations leader with deep experience in business process outsourcing, shared services, managed services, vendor management, technology outsourcing, integration, cloud computing and SaaS. For client engagements, Bob is responsible for the quality of client deliverables, client satisfaction, project status management and reporting, recommendation and implementation approach development, implementation management, and governance matters.

Kimberly Tobias is a Business Development Executive for the Northeast Region in the U.S. She has responsibility for business development and client relationship management for Chemicals, Utilities, Manufacturing, Media, Retail, CPG, Travel, Transportation and Hospitality. With over 25 years of experience as both a client and an advisor, Kimberly has a broad base of knowledge to assist clients with the assessment of their current operations, development of their future state strategy and implementation of that strategy.

Over the past decade with ISG, Dale has shared with clients his expertise in corporate finance, strategic planning and technical operations, including scope-of-work and service-level agreements.  He is extremely proficient in contract negotiations. His IT experience covers mainframe, data centers, systems integration, midrange servers, managed network services, end-user computing and help desk. He has helped complete acquisitions by coordinating tax, legal, finance, accounting and senior management teams. His clients benefit from his market intelligence insights in the IT industry and identification of strategic service providers. Dale has an MBA with a concentration in finance.

Julien leads ISG’s digital practice in the South Europe and Middle East Region. Having been involved in more than 80 successful engagements in IT performance assessment and sourcing strategy, Julien brings his clients long-term experience and insight that draws from working with ten of ISG’s largest global clients. His tight focus on achieving business objectives makes him a trusted partner clients can rely on to deliver expert guidance and measurable bottom-line results. Julien has recently led a digital transformation strategy for IT, a hybrid-cloud computing solution design and a big data benchmark for major European corporations. He is fluent in French, English, and Italian.

Robert, in his role as a Director in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.

Jim has in-depth experience in assessing and managing complex IT Infrastructure engagements focused on helping corporations achieve their business objectives. He offers expertise in strategy assessment and development, statement of work, service level agreements, business-driven RfP development, transactions, contract negotiations and transition planning across IT Infrastructure areas and expertise in IT service management integration. Jim has worked with global enterprises in the automotive manufacturing, banking and financial services, healthcare, utilities, aerospace and retail industries, focusing on collaborative techniques with clients and service providers to achieve the desired business outcomes. He recently led the negotiation of a large infrastructure contract with a utilities company and a cloud computing transition. Included in this successful project was the development and execution of the sourcing strategy, assessment and transaction process and project management, negotiation strategy development and financial proposals and executive leadership communication. Jim is ITIL V3 Foundation certified and a thought leader on the topic of the digital workplace.

James Deacon leads ISG’s Digital Service Line for ANZ. He is a Director in the ANZ practice and a recognized Digital Expert. He is a proven ICT visionary with 20+ years of international experience. He has demonstrated the rare ability to define and implement business strategies and transformations. He is a thought leader who is passionate about the alignment of the ICT function and business strategy and the opportunities to optimize this alignment through digital innovations, including:  technology, sourcing, organizational design and service integration.