ISG Inform

IT Benchmarking

The only IT benchmarking solution that goes beyond cost, combining service quality and personnel productivity to provide a complete picture of your IT landscape.
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Did you know?

Organizations
spend

3.7%

of revenue on IT

Workplace Services
cost organizations

$1,016

Deliverables and Obligations Managed Annually per user (USD)

Application
teams are

39.9%

aligned to agile methodologies

Digital initiatives
drove a

5.5%

improvement in customer retention

How do you measure up against your industry peers?

What can Inform do for you?

IT Performance Optimization
Benchmark your organization’s performance across cost, quality, and productivity metrics to identify improvement opportunities.

IT Budget Baselining
Understand where you are today, where you will be in the future, and support chargeback, showback, and portfolio comparisons.

Mergers, Acquisitions, and Divestitures
Identify efficiency opportunities related to your transformation goals and new operating model.

Digital Transformation
Track achievement of digital transformation initiatives and understand your digital maturity, investment level, and business value realization.

How do you measure up against your industry peers?

Try ISG Inform™ Now

ISG Inform™ Delivers IT Benchmarking

IT Budget Baselining

Understand where your IT costs stand today

Performance Improvement

Track progress on achieving optimization

Target Operating Model

Establish goals to resolve opportunities

CIO Dashboard

Cost Effeciency

  • IT Spend as a % of Revenue
  • IT Spend Per User
  • Cost Breakdown by Expenditure Type
  • IT CAPEX vs. IT OPEX
  • IT Run vs. IT Change vs. IT Transform

Level of Service

  • User Satisfaction Score

Staffing Effeciency

  • IT Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Turnover Rate

Dataset Selections

  • 34 Filters for Industry and Region

Infrastructure Dashboard

Cost Effeciency

  • Annual Cost per Volume Supported
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure Type

Staffing Effeciency

  • Volume Supported Per FTE
  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Availability %
  • Utilization %
  • Provisioning Time
  • Recovery Time
  • Incident Response and Resolution Times

Dataset Selections

  • 20 Filters for Region and Size
  • 10 Technology Service Areas

Applications Dashboard

Cost Effeciency

  • Cost Per Hour Worked
  • Cost Per Contact
  • Annual Cost per Employee/Contractor
  • Cost Breakdown by Expenditure and Application Type

Staffing Effeciency

  • Offshore %
  • Employee and Contractor Breakdown
  • Project Allocation

Level of Service

  • On-Time and On-Budget Delivery %
  • Release Rate and Automated Testing %
  • Average Build Time
  • Enhancements/Defects Per Application
  • Defect Close Rate and Defects by Severity

Dataset Selections

  • 30 Filters for Industry and Region
  • Development vs. Maintenance

Digital Dashboard

Cost Effeciency

  • Digital Spend per Employee
  • Digital Spend as % of Revenue
  • Digital Spend as % of IT Spend
  • Cost Breakdown by Expenditure Type

Staffing Effeciency

  • Digital Employee % of Total Employees
  • Employee and Contractor Breakdown
  • Outsourced %

Level of Service

  • Revenue Growth from Digital Initiatives
  • Customer Retention from Digital Initiatives
  • Decreased Expenses from Digital Initiatives

Dataset Selections

  • 34 Filters for Industry, Region, and Size
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Want to know more about ISG Inform™?

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Meet Our ISG Inform™ team