When ISG recently quantified the cost and productivity impacts of automation, the results proved what many had only been able to surmise: automation significantly reduces the costs of ITO and BPO services. Which is precisely why service providers have such conflicted feelings about offering it to their customers.
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About the authorDinesh is a highly experienced and well-respected advisor in the outsourcing industry with more than 23 years of experience in management consulting and outsourcing. He works with enterprises to craft sourcing strategies, structure and negotiate complex sourcing transactions and design and implement sourcing governance organizations. Prior to joining ISG, Dinesh worked with Infosys and Accenture, where he led large transition programs and consulted on IT strategy and implementations, business process-reengineering and operational improvement programs. He is a published thought leader and a regular speaker at industry conferences. Dinesh manages the ISG India Business.
