ISG research shows that mid-size organizations are increasingly turning to outsourcing IT systems and business processes to reduce costs, increase organizational agility and focus on core competencies. In other words, they outsource for the same reasons that their larger, global business counterparts do.
As relative newcomers to the sourcing marketplace, mid-tier businesses can potentially benefit from the experiences of more mature sourcing organizations – by adopting established best practices, by leapfrogging to new technologies, and by avoiding mistakes of the past. That said, businesses with limited outsourcing experience often don’t know what they don’t know, and remain vulnerable to the pitfalls inherent in negotiating sourcing contracts and managing relationships.
This ISG white paper, coauthored by my colleague Stanton Jones, assesses recent trends in the mid-tier sourcing marketplace, and basic considerations faced by buyer organizations with differing levels of outsourcing experience. Risks and opportunities are discussed, and potential sourcing strategy options and key success factors are outlined.
About the author
Deb Card
Deb leads ISG’s Cloud Business Systems practice, drawing upon extensive experience in shared services, outsourcing and HR management to help clients define and implement their Cloud ERP and HR technology and service delivery strategies. Deb helps enterprises assess the business case for ERP/HCM SaaS solutions, understand the capabilities and experience of leading ERP/HCM SaaS providers and integrators, and formulate and execute effective negotiation strategies for ERP/HCM SaaS software and implementation. She has authored ISG’s annual survey on HR Technology and Service Delivery Trends since 2014. Deb has 30 years of experience and has been involved in more than 150 engagements across HR, payroll, benefits, talent acquisition, finance and ERP/HCM technologies.
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