The Engineering Services Outsourcing (ESO) market has witnessed substantial growth in recent decades, and has evolved to encompass a broad range of new product development, value-engineering and engineering consulting functions. As the ESO market matures, new contracting vehicles and pricing models are emerging. Specifically, traditional project-focused contracts are being consolidated into longer-term arrangements with broader scope, enabling more strategic focus. In addition, staff augmentation is giving way to more sophisticated shared risk/reward models that are better suited to the increasing focus on added-value functions
This ISG white paperexamines historical approaches to ESO outsourcing and their limitations in today’s growing market, and describes how clients and service providers are developing new models to better address evolving needs.
Jim is an expert in application development and maintenance (ADM) outsourcing, IT infrastructure outsourcing (ITO), restructuring/renegotiations, and business process outsourcing (BPO). Clients benefit from his communication, leadership and global relationship management skills. Jim works with enterprises to assess sourcing contracts, evaluate sourcing and service delivery solutions, manage and negotiate contracts, manage transitions and ongoing relationships for applications and IT infrastructure and finance and administration BPO solutions. Jim has led or participated on 34 engagements over the past decade across many diversified clients and global industries from vehicle and high-tech manufacturing, retail, energy, financial services and insurance, biotechnology, and media and entertainment. Jim has extensive engineering services experience and has led multiple engagements along with researching and crafting new approaches and services to that industry. Jim has a degree in Chemical Engineering and Business Administration. He is ITIL Foundation v3 certified.
