Digital Workplace Consulting Defines End-user Productivity Needs

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Mrinal Rai

Mrinal Rai

According to the recently published ISG Provider Lens™ Quadrant report on Digital Workplace for the US market, consulting services have become a critical element in workplace digital transformation. Enterprises have moved away from a “one-size-fits-all” approach and have replaced it with a focus on enabling mobility, service desk automation and enterprise social collaboration. Services providers often provide workplace consulting services as a precursor to their own implementation services. The leading service providers understand the diverse needs of enterprise clients and align their consulting services toward workplace enablement based on the best technology mix.

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About the author

Mrinal Rai

Mrinal Rai

Mrinal Rai is the principal analyst for Digital Workplace and Conversational AI. His area of expertise is digital workplace services, enterprise social collaboration and conversational AI both from a technology and business point of view. He covers key areas around the Workplace, End User computing domain and conversational AI viz., modernizing workplace, Enterprise mobility, BYOD, VDI, managed workplace services, service desk, enterprise social software, content/ team collaboration, chatbots and intelligent virtual agent platforms. He has been with ISG for last 8+ years and has more than 13 years of industry experience. Mrinal works with ISG advisors and clients in engagements related to chatbots, virtual assistants, workplace modernization, social intranet, collaborative workplace, cloud-based VDI, end user computing and service desk.

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