Infosys detailed its expansion plans and strategy this fall during its annual thought leadership forum “Infosys Confluence 2018 – Americas.” Infosys’ Chairman Nandan Nilekani, recently onboarded CEO Salil Parekh, and several other leaders of Infosys were part of this event discussing the company’s key investments and next steps.
Here are four important announcements the company made about how it is preparing for the future:
- Investing in AI: Infosys announced the launch of Wingspan, an AI-powered next-gen learning solution to help organizations create a mobile-first learning experience accessible anytime, anywhere and on any device. This solution has machine learning capabilities that provide tailored and relevant recommendations to the employees. Infosys launched Wingspan (internally referred to as “Lex”) for its own employees in April and more than 100,000 employees are already using it. Infosys now is offering Wingspan to its enterprise clients, allowing them to integrate it with their IT infrastructure. The launch is timely as digital skills are becoming imperative for many jobs. And as their clients demand support with change management, Infosys has opened a new library to help clients prepare their employees for the digital era.
- Hiring more U.S. residents: Infosys announced it is planning to hire 10,000 U.S. residents in the next couple of years, starting with a technology and innovation hub in Arizona that will employ 1,000 people. Infosys has already opened technology and innovation hubs in Indianapolis, Raleigh, N.C., Rhode Island and Connecticut. With increased scrutiny around U.S. visas, Infosys is ramping up hiring from within the country. This will help the company strengthen its foothold in one of its key markets and, as nearshore and onshore work models gain more importance, Infosys’ localization strategy will ensure more face time with its local U.S. clients.
- Expanding academic partnerships: Infosys discussed its academic partnerships with several universities such as Carnegie Mellon University, Princeton University and Stanford University. Its recent partnership with Rhode Island School of Design (RSID) aims to foster and develop designers. With an increased attention toward design thinking and the customer experience journey, RSID is a critical addition to the list of Infosys academic partners. This partnership will enable training programs for Infosys’ employees and train more than 1,000 designers across the globe.
- Retaining workers: With many enterprises embracing the trend toward automation, which is significantly disrupting the way businesses function today, many repetitive tasks can be completely automated. This presents opportunities for employees to learn newer skills to solve more complex problems. Hence, upskilling employees is a key imperative, and most companies are investing heavily in various training programs as they look for ways to thrive in the era of digital disruption. Infosys’ significant investment in training its employees and clients is timely.
In addition to making these announcements at its Confluence 2018 event, Infosys also signed three major deals in the last quarter and reports steady performance. The company has made significant investments to grow its services business and reassure its clients about a strong and skilled workforce, market stability and reliable partnerships.
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About the author
At ISG, Namratha Dharshan brings in her extensive research experience to lead a program called Provider Lens that is designed to deliver research on service provider intelligence. She heads a team of analysts and is responsible for delivery of research reports for the Provider Lens Program. Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of Contact Center and Information Security. Namratha has authored several research papers on topics such as Omnichannel, PCI in Contact Centers, Cloud Contact Centers and Virtual Contact Centers.
About the author
Namratha Dharshan
Namratha Dharshan is director and principal analyst for ISG. With more than 16 years of experience in IT/BPO outsourcing research, she has developed expertise in business processing outsourcing and customer experience broadly focused on horizontals such as finance and accounting and contact center. Her research focuses specifically on customer experience as it relates to digital transformation, omnichannel, analytics, AI and automation.
