Over the coming years, the gig economy is predicted to grow at an unprecedented rate. This year, due to the global COVID pandemic and the subsequent economic disruption, we’ve seen a dramatic shift in the numbers of people seeking new, more flexible working models. In particular, 21 to 38-year-olds are turning to the gig economy as a way to take back control of their working lives, with flexibility being their new watchword. For many people, the traditional model of permanent employment with its relative security and associated benefits and bonuses is less important than the possibility of choosing how, when and where they work. And, if predictions prove correct, the tide is unlikely to turn back again; the gig economy will become part of our new working future.
Against this backdrop, ISG’s Digital Dish host Jeanne Cuff talks to Felicia Jones, Director of HR Transformation at CapGemini, about how organizations must evolve the way they attract and retain talent, striking a new balance between the benefits they offer employees and the commitment they require. Co-hosts Lois Coatney and Julie Fernandez join the discussion on how COVID has forced a sea-change in the employment landscape. Listen in as they debate the challenges and opportunities this new era of remote and flexible work will present the workforce.
About the authors
Lois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.With more than 25 years of industry and consulting experience, Julie is an invaluable advisor for enterprises needing to evaluate and assess alternatives for multi-process HR service delivery, including workforce administration, payroll, benefits, compensation, recruiting, technology, learning, and talent management. Julie leads complex global HR assessments and transactions around the world. Prior to joining ISG, Julie worked for nearly a decade as an independent consultant, providing market research, vendor assessments, systems testing and implementation consulting to a broad community of benefits administration vendors and human resources departments. Julie started her career in human resources outsourcing, establishing shared service centers for a national benefits consulting and administration firm. She is a well-published thought leader in her field.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.
Meet the hosts
Lois Coatney
As Partner and President, Americas Markets, Lois is responsible for driving sales growth in the Americas, working across Industries and Markets. In addition, Lois is the IEB executive responsible for global sales management, reporting on new client acquisition, client retention, sales pipeline and other areas that provides one global view of our sales activity. Lois has worked in the technology industry for over 30 years as a Delivery Executive, Product Owner, Business Unit Executive and Sales Executive, and has served clients across the globe, including India, Australia, Europe, and North America.
LinkedIn Profile
Jeanne Cuff
LinkedIn Profile
