A global medical services client has a quick turnaround for a critical HR platform choice.
Opportunity
The human resources function is never more critical than during a merger. When our global clinical trial and lab services client formed a joint venture with 2,500 employees across a dozen countries, they had an aggressive timeline for finding a vendor to implement and administer a full technology platform for global HR, payroll and benefits.
Imagining IT Differently
ISG provided market trend data and request for proposal analysis support, including initial pricing and high-level contract discussions. Due to the fast turnaround, the project required additional expertise in global human resources outsourcing and human capital management software-as-a-service offerings. The client contracted with SAP SuccessFactors and implemented the modules themselves, expanding their shared services center to handle the administration.
Future Made Possible
- New, global human resources outsourcing and human capital management platform
- No increase in cost of service
- Employee and manager self-service enabled
