Benchmarking is a powerful analytical engine that drives incremental improvement in operational efficiency, as well as transformational change in service delivery. Cost, quality and productivity and benchmarking services from ISG leverage proven methodology and industry-leading data to quantify performance gaps, identify root causes for service and cost gaps and define actionable improvement opportunities. Quantitative modeling and forecasting capabilities — along with statistical analysis — help clients assess the risks and benefits of alternative scenarios and chart the optimal path forward.
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