Benefits
Market Value Proposition
- Provide unbiased recommendation on optimal tool(s)
- Worldwide coverage, fully dedicated to RPA
- “Polished practitioners” who take lessons learned to each new client to help avoid the pitfalls others have experienced on their RPA journey
- Flat organization – practice leadership just 1 escalation step from delivery teams keeps us close to clients
Service Offerings Include
- Assessments – Process and “Rapid”
- Strategy – Automation, IT and COE (Center Of Excellence) / ROM (Robotic Operating Model)
- Training – Hands on, Automation Life Cycle and COE Lead
- Implementation – Building / Supporting Bots
- Organizational Change Management
- Help Desk / Production Support
160+ Dedicated RPA Consultants Globally
- Accredited developers in leading RPA tools
- Six Sigma Black Belts and Green Belts
- Former CIOs, CFOs and COOs with deep RPA experience
IP and Best Practices
- Methodology, tools, templates, best practices and standards honed over 100s of implementations to accelerate the process, mitigate risk and optimize ROI
Services
| Services | What It Is |
| Enterprise Intelligent Automation Strategy | Goals, objectives, plan, how to scale, and alignment with business, IT, digital/go to market and other enterprise strategies |
| Proof-of-Concept | Use of RPA technology with client systems, apps and data |
| Assessment | (1) Process Assessment and (2) Rapid Assessment |
| IT Planning/Strategy | How to prepare for, install and support the RPA software |
| Installation | RPA software installed and tested in all environments |
| COE/ROM Strategy | How to stand up and sustain the RPA COE; operational best practices, processes and techniques |
| Hands On Training | How to use the RPA software tool(s) |
| COE Lead Training | 3+ years best practices to lead operational best practices, processes and techniques – 300+ page training manual |
| Automation Life Cycle Training | How to build production-ready, hardened automated processes with the RPA software |
| Mentoring/Bot Build Training | Coaching and Q&A to learn best practices for building automations |
| OCM | How to plan for the organizational and operational changes from implementing automations |
| Bot Building | Building production-ready, thoroughly tested, hardened automated processes – onshore and offshore |
| Accelerated Bot Building | Build a bot, learn best & next practices from our experts all in a week at our state-of-the-art Digital Design Experience Center in Stamford, CT |
| Dedicated RPA Help Desk | 24x7, global, dedicated multi-vendor RPA help desk |
| Production Support | Monitor control room/operations, break/fix, repair, integrated with Help Desk |
Why ISG?
As a leading global RPA service provider, ISG possesses deep talent, methodologies and intellectual property.
Real-World Insight: Our team is working in the “real world” with clients and their RPA initiatives all the time. We’re up to speed on vendors, products, do’s and don’ts, and what others are doing with RPA from the inside - which helps clients better understand solution options, strengths and weaknesses, and provides insight to make more informed decisions.
Deep, Practical Experience: We have real, practical experience working with clients to assess processes, recommend vendors, implement automations, establish Centers of Excellence and robotic operating models, deliver training and drive results.
Proprietary Assets And Market Intelligence: We have assembled a unique set of IP, including delivery techniques and automation libraries, built through years of client engagements, giving us unmatched insight into operational, financial and commercial RPA best practices.
Rich Approach: Our comprehensive and actionable “automation life cycle” approach to driving RPA initiatives provide the framework, guidance and direction for clients to save time and money, and achieve their ROI.
Independence and objectivity: We are an independent, fact-based advisory firm with no conflicting financial or other interests. This enables us to maintain a trusted advisor relationship with clients through our unbiased focus and ability to align our interests with those of our clients.
Personalized Engagement Model: We are nimble and responsive, and provide trusted and sustained engagement with our clients that includes focus, persistence, drive, pro-active issues management and results.
ISG is Easy-to-do-Business With: We have flexible business practices and a flat organization structure that make us easy to do business with and responsive. Clients have generous access to ISG experts and decision-makers to gain the most from working with ISG.
Customer Satisfaction: Over 85% of our business comes from current or previous clients, which is a testament to our focus on solutions which generate client satisfaction and confidence.
