Captive Versus BPO Outsourcing: Five Critical-Path Decision Factors

Should we outsource our domestic shared services processes or run them ourselves in a low-cost offshore location? Which will provide the best mix of quality, efficiency and lowest risk? Many companies looking for the next significant step-change in shared services are struggling with these questions. Each path offers low-cost options and significant improvements in efficiencies. So what are the decision criteria? This ISG white paper explores the five key decision factors.