IT agility offers a key value to the business. Information technology must be capable of responding to market forces as they arise, just as IT must support the business as it rapidly creates and directs those market forces. Yet, for a variety of complex reasons, IT agility often declines after many years of outsourcing. One way to address this decline is to use an objective, structured program to collect and analyze data to retune management systems, structures, methods, and related outsourcing contracts.
This ISG white paper offers the IT Pain Point Assessment as a simple, quick way to begin the data analysis necessary for restoring your IT agility.
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