Service Integration & Management (SIAM)

Complex multisourced internal and external service delivery models present daunting cross-functional integration challenges to today's businesses. To succeed, executives must effectively manage business requirements (demand) as well as service delivery (supply). ISG's Service Integration & Management (SIAM) practice helps you assess, design, build and operate service delivery organizations based on process excellence and development of human capital. Our experts provide the knowledge, skills, methodologies and tools to ensure that operational implementations are successfully aligned to organizational strategy throughout the business lifecycle.