ISG Digital Case Study AwardsTM
| Client | Case Study Summary |
 | Access to affordable housing in one of the country’s most
expensive neighborhoods
|
 | Digital banking platform launches in time to address
usage surge The Bank of the Philippine Islands partnered with Mobiquity -Hexaware's Customer Experience Transformation Service Line -to overhaul their online and mobile banking platform, delivering an MVP in just six months. That turned out to be a huge help to consumers who began to heavily rely on those channels during the coronavirus quarantine. Before the pandemic, 40 percent of the bank’s transactions were digital. This jumped to 90 percent when quarantines began. |
 | Three ecommerce shops launched under the gun of a Black
Friday deadline Ecommerce experiences for three furniture brands were
launched by Hexaware for HNI in record time of under 60 days to meet a Black
Friday deadline. This helped HNI grow in both the commercial office furniture
space as well as the fast growing market for home office equipment.
|
 | Accelerating Business Model Transformation to Increase
Sales through Digital Channels Studio Retail Group historically operated as a catalogue business. Hexaware partnered with Studio on its online journey to help the business transform into a fully digital online shop – this was particularly significant in Studio’s response to the pandemic. The updated digital architecture makes it easier to implement new applications and, in the process, helped grow the company’s customer base by more than 200,000 shoppers. Regional Standout: United Kingdom & Ireland |
