ISG Digital Case Study Awards™
|Provider||Client||Case Study Summary|
|Automated platform improves underwriting efficiency, time to market and enterprise agility |
Tokio Marine HCC International and Coforge worked together on a new underwriting platform that updated and unified the insurance company’s systems. The new system is efficient and faster to implement, and it is cheaper to maintain; and Coforge says it helps the company get to market quickly when their clients are in an urgent need for coverage.
|Telematic device takes the guesswork out of automobile accident reporting |
Automobile accident reporting can be full of ambiguity for an insurance company, depending on sometimes-conflicting versions of people’s memories. A partnership with Fujitsu and Aioi Nissay Dowa Insurance takes some of the guesswork out with a telematic device that can record the car’s speed and positioning around the accident, and an AI-powered image recognition software which can distinguish details about the objects around it.
|Digital data-collection avoids a low-point in customer experience|
Mindtree partnered with Lincoln Financial Group to deliver a new digital, cloud-based tool to enhance the user experience for customers and prospective policyholders in their online purchase experience. The cloud architecture enabled new self-service capabilities, conveniently available on a 24x7 basis, and most importantly – avoiding an uncomfortable point of interaction in the customer journey.
|Upgraded IT infrastructure for pandemic response scales remote work, reduces TCO|
Ardonagh Group faced an urgent need to enable their office-based workforce to work remotely. Mphasis partnered with them to set up support within 48 hours of the pandemic and ultimately enabled more than 4,000 workers to work remotely, up from 500 at the start of the crisis. More importantly, the infrastructure upgrade taken up as a pandemic response did not only scale remote work for them, but it also reduced their TCO going forward.
|Automated solution improves actuary job satisfaction|
Actuarial work is complex and highly manual involving multiple stakeholders and regulators across multiple lines of business. For Aviva, a multinational insurance company, WNS helped reduce the burden on their workforce with an automated solution that helped centralize their actuarial work under one umbrella with a centralized system. In addition to a tangible reduction of manual work, Aviva noted highly improved levels of job satisfaction among its actuaries as its biggest gain.