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Scott Furlong

Partner

Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services and outsourcing), transforming processes, driving organizational change, and implementing emerging technologies such as advanced analytics, mobile solutions, cognitive computing and cloud based solutions. Mr. Furlong leads ISG’s Business Advisory Services practice and serves on the Americas Leadership team.

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Articles by Scott Furlong

Enterprises of the Future and the CFO’s Potential Leadership Role

The New Future for Contact Centers and Facilities Management

Your Captive Service Center Survived the First 100 Days of the Pandemic. Now What?

Future-proofing Your Shared Services Operations

Held Captive? Preparing Your Global Operations for the New Future

Predictions for the Digital Workplace of the Future

The Blockchain Effect: How Will the Distributed Ledger Change the Customer Experience?

How Should a CFO Think about the Potential for Blockchain in Finance & Accounting?

Geopolitical Changes and Their Impact on Global Business Services

Overcoming the Challenges of Robotic Process Automation

Creating an Agile Procurement Organization with Data and Analytics

Disproving the Biggest Myths about Robotics

The Time is Now to Look at Robotic Process Automation

Balance, Speed, Strength: Enabling Enterprise Agility with GBS and Technology

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