How do you acquire the biggest bang through measuring performance? This ISG white paper lays out six steps that can boost your chances of operational improvement:
Performance Measures: Six Easy Steps to More Effective Contact Center Performance Measures
“You can improve what you can measure” is an adage many contact center managers strive to realize. But while data collection and reporting systems are critical contact center tools, access to statistics alone will not ensure success in improving performance. Improper communication, unnecessary complications and inconsistent application of performance measures often cause the best contact centers to underachieve and cause key programs to fail.
How do you acquire the biggest bang through measuring performance? This ISG white paper lays out six steps that can boost your chances of operational improvement:
How do you acquire the biggest bang through measuring performance? This ISG white paper lays out six steps that can boost your chances of operational improvement:
