Making the move from legacy platforms and antiquated technology to current and future standards such as cloud, Session Internet Protocol (SIP) and Unified Communications (UC) offers the potential of significant benefits. These include cost savings, business agility and scalability and true alignment of technology solutions to business requirements.
Alluring as these benefits may be, the journey to the desired end state is not always a smooth and seamless one. Indeed, vendor promises notwithstanding, transformation initiatives are often characterized by unanticipated complications and obstacles. Under the best of circumstances, a successful project involves a great deal of behind-the-scenes heavy lifting in terms of planning, preparation and implementation.
This ISG white paper examines key challenges related to network transformation. Drawing on practical experience and observations from client engagements, the author explains how to address five specific issues that client organizations frequently struggle with, namely:
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Aligning the project with business needs
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Defining a strategy and roadmap
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Creating a valid, vetted business case
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Ensuring organizational readiness
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Developing a sourcing approach.
