In this special edition of the ISG Digital Dish, co-hosts Lois Coatney, Jeanne Cuff and Julie Fernandez, together with ISG colleague Catrin Podmore, discuss the challenges of working from home under lockdown. Problems with technology and equipment, home-schooling needs, ever-present family and bandwidth issues combine to create a unique and often difficult environment in which to work. All are finding different ways to cope with unique situations at home and discovering that the worlds of work and home-life are converging more than ever. Jeanne also interviews Nichole Michelson of performance coaching firm Vision Pursue, who offers insight into how we can all use mindfulness to improve our concentration and focus at work – now more than ever. She believes the way people think can make all the difference. Listen in to this COVID-19 special edition of the Digital Dish podcast to hear her advice on how to focus your mind to generate positive thoughts and outcomes during these difficult times.
About the authors
Lois is a recognized expert in the field of Service Management and Governance. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, operational effectiveness and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.With more than 25 years of industry and consulting experience, Julie is an invaluable advisor for enterprises needing to evaluate and assess alternatives for multi-process HR service delivery, including workforce administration, payroll, benefits, compensation, recruiting, technology, learning, and talent management. Julie leads complex global HR assessments and transactions around the world. Prior to joining ISG, Julie worked for nearly a decade as an independent consultant, providing market research, vendor assessments, systems testing and implementation consulting to a broad community of benefits administration vendors and human resources departments. Julie started her career in human resources outsourcing, establishing shared service centers for a national benefits consulting and administration firm. She is a well-published thought leader in her field.
Jeanne Cuff is an Associate Director in the Governance Services-Managed Services organization who brings a broad set of experiences to support ISG clients. Jeanne has over 20 years of senior leadership and consulting roles in operations, human resources, network and SaaS.
Catrin leads Marketing for the UK, NL & IRL region working collaboratively with the wider EMEA and Global Marketing team. Her responsibilities for the region cover all areas of Marketing including managing public relations, events, lead generation, content generation and digital marketing. Her successful background in customer-facing roles - business development and sales, and previously application implementation consultancy - ensures that she has excellent appreciation of business and client motivations. Catrin brings this experience to bear in her current role to devise and execute effective Marketing for her ISG region. Catrin holds an MBA from Henley Business School.
Meet the hosts
Lois Coatney
As Partner and President, Americas Markets, Lois is responsible for driving sales growth in the Americas, working across Industries and Markets. In addition, Lois is the IEB executive responsible for global sales management, reporting on new client acquisition, client retention, sales pipeline and other areas that provides one global view of our sales activity. Lois has worked in the technology industry for over 30 years as a Delivery Executive, Product Owner, Business Unit Executive and Sales Executive, and has served clients across the globe, including India, Australia, Europe, and North America.
LinkedIn Profile
Jeanne Cuff
LinkedIn Profile
