Comparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.
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Opportunity
In an effort to continuously improve its IT operations and services, an international transport and logistics company asked ISG for a comprehensive market comparison of service modules and products. The client would use the results for negotiating charges with internal and external service providers.
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Imagining IT Differently
ISG’s analysis identified high internal costs and unclear business requirements. The results indicated a basis for changing the size and architecture of IT components. Business requirements were defined more precisely and coordinated internally with the demand side.
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Future Made Possible
- The analysis identified expected savings of more than 5 percent over the course of a year.
- Improved clarity of service requirements made for an easier match with business needs, including availability, recovery time and specific parameters of service levels.
- The client appreciated ISG’s competent, quiet, realistic style of work.