In an effort to continuously improve its IT operations and services, an international transport and logistics company asked ISG for a comprehensive market comparison of service modules and products. The client would use the results for negotiating charges with internal and external service providers.
Imagining IT Differently
ISG’s analysis identified high internal costs and unclear business requirements. The results indicated a basis for changing the size and architecture of IT components. Business requirements were defined more precisely and coordinated internally with the demand side.
Future Made Possible
- The analysis identified expected savings of more than 5 percent over the course of a year.
- Improved clarity of service requirements made for an easier match with business needs, including availability, recovery time and specific parameters of service levels.
- The client appreciated ISG’s competent, quiet, realistic style of work.