ISG guided a large conglomerate of golf and country clubs in turning a plan for IT system unity into actual contracts.
Opportunity
The owner of several golf and country clubs across the U.S. had grown the organization significantly due to an aggressive acquisition strategy. One side effect was that the organization was left with many disparate IT architectures and operations that needed to be unified through a sole-source transformation program provider. The client and provider developed a PowerPoint presentation of goals, objectives and plan of action, which had to be translated into contract documents.
Imagining IT Differently
ISG leveraged its intellectual property, experience and skills to create an agreement that included statements of work, service level and pricing methods. The solution laid out clear provider obligations for transition and steady-state. The service-level agreement gave the client flexibility throughout the term, and the pricing provisions ensured pricing predictability. ISG used a collaborative approach to engage client and provider leaders for an expedited process.
Future Made Possible
- The solution resulted in savings of nearly 15 percent within the year.
- ISG linked the master service agreement with the contract.
- The client received industry-best contractual documents.
