ISG’s analysis gave the international chemical corporation a starting point and path for transformation.
Opportunity
A global chemical company needed a high-level analysis with selected CIO Key Performance Indicators (KPIs) for the total corporate IT, including central services offered by the global IT organization and local services in response to the regions.
Imagining IT Differently
ISG conducted a performance benchmark as a baseline for the new IT strategy and transformation activities. The detailed analysis of the infrastructure and application services of the global IT division focused on System Applications Products environment, encompassing all activities from development to operations.
Future Made Possible
- ISG identified many opportunities for improvement in structures and processes and recommended measures to ease the implementation of benchmarking as a regular tool.
- The analysis made the client more aware of cost drivers of various services and revealed potentials that will be addressed in the transformation.
- ISG gave the client a transparent view of the total IT cost consumed and where it stood in comparison to the overall market.
