Businesses in a variety of industry sectors are aggressively pursuing Robotic Process Automation (RPA) initiatives. Broadly defined as software programs that act as digital “robots” to execute a wide range of routine and repetitive tasks traditionally performed by humans, RPA tools are delivering significant benefits in terms of improving key business processes and addressing critical industry requirements.
While headlines focus on cost reduction and on the replacement of human labor, many enterprises are finding that the true benefits of RPA lie in areas such as improving business performance, improving customer satisfaction, enhancing analytic capabilities and mitigating operational and financial risk.
This ISG white paper – commissioned by Tech Mahindra – examines how enterprises are applying RPA capabilities to horizontal back office operations as well as to industry-specific processes and functions in financial services, mortgage banking and telecommunications. Through the use of case studies and observations of real-world experiences, the authors examine the range of benefits and results enterprises are achieving from RPA.
