Customer Experience

Dee Anthony leads ISG’s Collaboration and Experience Solution in the Americas and has over 24 years of leadership experience.  As the Americas lead for C&E, Dee advises organizations on 3 different workplaces:  1) The Digital Workplace (technology and services used by the Workforce), 2) The Human Workplace (how work gets done, the processes and workflows, collaboration optimization), and 3) The Physical Workplace (where work is performed).  Dee equips clients with the knowledge needed for successful transformations. Dee provides pragmatic visions in multiple disciplines including Collaboration and Experience and others such as IT Strategies, IT governance, project and portfolio management, organization and staffing constructs, IT and business alignment, finance and budgeting, enterprise architecture, sourcing and procurement, service management, security and risk, and information management. Dee’s is considered as a thought leader at ISG introducing new and expanding existing solutions all while working with some of ISG’s largest and most complex client needs.

ISG’s Missy Lawrence-Johnston is a principal consultant in organizational change management (OCM) with more than 15 years of experience as a thought leader and culture-change expert helping government entities, nonprofits and Fortune 100 companies. In her current role, Missy leads strategic-change and OCM teams with a focus on team dynamics, change leadership and empowering psychologically safe environments. Missy is also a recognized speaker and executive coach, with a master’s degree in leadership, bachelor’s degrees in English and political science, and certifications in Stanford University’s Strategic Execution Framework, CMMI development and service, Prosci change management and agile/SaFE. She is also affiliated with the Association of Change Management Professionals (ACMP), the Society of Human Resource Professionals (SHRP) and Chartered Management Institute (CMI). She was named to Business First’s Top 40 Under 40 Young Professionals list.

Jim has in-depth experience in assessing and managing complex IT Infrastructure engagements focused on helping corporations achieve their business objectives. He offers expertise in strategy assessment and development, statement of work, service level agreements, business-driven RfP development, transactions, contract negotiations and transition planning across IT Infrastructure areas and expertise in IT service management integration. Jim has worked with global enterprises in the automotive manufacturing, banking and financial services, healthcare, utilities, aerospace and retail industries, focusing on collaborative techniques with clients and service providers to achieve the desired business outcomes. He recently led the negotiation of a large infrastructure contract with a utilities company and a cloud computing transition. Included in this successful project was the development and execution of the sourcing strategy, assessment and transaction process and project management, negotiation strategy development and financial proposals and executive leadership communication. Jim is ITIL V3 Foundation certified and a thought leader on the topic of the digital workplace.

Iain Fisher is a Director within the Northern European Digital Strategy and Solutions Practice.  He is responsible for ISG’s Digital Agility and Future of Work strategies.  An expert in Operational Excellence, Iain’s key focus is on end to end value chain analysis where redesign of the Operating Model along with Organizational Change can be delivered through digital transformation and leads to improved ways of working and an enhanced customer experience

Martin Mitrega leads our EMEA Collaboration and Experience Solution Centre which guides our clients through transformation of their tradition workplace and collaboration models to achieve their digital & IT agendas. He is an expert in the area of Workplace of the Future, where he has a broad knowledge of current trends and developments in the market. In his role, Mr. Mitrega offers market insights, evaluates IT & digital strategies, designs future target operating models, and structures and negotiates the partnerships with new vendors to deliver digital & technology services.

Gerhard Kriechbaum has over 21 years’ experience in managing large multinational IT customer projects, which he applies to the benefit of all ISG customers. His focus is on delivering projects in large strategic first and next generation outsourcing deals, managing large international Transition and Transformation Programs including service take over from incumbent providers or internal IT organizations, carve outs, as well as supporting merger and acquisitions.

Pierre is managing end-to-end outsourcing engagements and performance benchmarks in all IT disciplines (with a specific expertise on ADM (Application Development and Maintenance) and Digital Workplace. Pierre has gained an expertise on these subjects thanks to his project management and ADM lead experiences, mainly in the Energy and Utilities, Technology and Banking sectors.