Business Operations

Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services and outsourcing), transforming processes, driving organizational change, and implementing emerging technologies such as advanced analytics, mobile solutions, cognitive computing and cloud based solutions.  Mr. Furlong leads ISG’s Business Advisory Services practice and serves on the Americas Leadership team.

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Dennis Winkler is a Director in the ISG Insurance industry vertical. With more than than 25 years of experience as a business process and technology consultant, he has advised hundreds of companies on their sourcing strategies, including establishing shared service centers and outsourcing relationships around the globe. Dennis has worked with numerous insurance clients, including AIG, Chubb, Transamerica, ING/VOYA, CNO, Global Atlantic, Assurant and others.

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Michael Fullwood is an ISG Partner with extensive financial planning and analysis experience. His areas of expertise include sourcing assessment and RFP management, contract negotiations and transitions. He has guided major multinational companies in the Americas and Europe through multi-functional outsourcing projects and shared services transformation. Michael has more than 20 years of experience advising clients on strategy and implementation and is an accomplished leader who articulates a compelling point of view for ROI optimization and speed to value. His work enables companies to optimize support services operations, contract for and implement digital/automation, and formalize processes, metrics, governance and reporting.

Kevin brings more than 25 years of experience implementing and managing all aspects of global business services. He is a multi-disciplined leader with a proven track record working with cross-functional teams to accomplish targeted business objectives. Kevin has helped organizations in North America, Europe and Brazil create operational efficiency and business transformation through shared services, business process improvement, organizational reengineering and sourcing strategy alternatives. Prior to joining ISG, Kevin held positions with Infosys BPO, Everest Group, Metromedia Restaurant Group, Yum Brands and Price Waterhouse. He is a CPA and Certified Global Management Accountant.

Shahid Bhatty is a proven procurement and supply chain management leader who brings significant experience in outsourcing advisory services, procurement transformation, organizational design & development, and project management. He has developed deep expertise in leading strategy assessments, benchmarking and feasibility studies, RFP development, supplier evaluation & selection, contract negotiations and implementation services. He has led procurement operations, implemented digital strategies, and managed large & complex strategic sourcing initiatives both in operational and outsourcing roles.

Daniel (Danny) heads up the BAS practice for ISG, providing a leadership role and in depth expertise in the BPO / HRO sectors and business transformations. He works with MNC and Government clients both locally and across Asia and has extensive client and supply side experience. The BAS practice delivers comprehensive end to end transformational services in support of its clients.

With more than 15 years of international consulting and outsourcing experience, Franck has helped many companies design and implement major transformation programs and define new workforce and back-office strategies. Among the global transformation programs he has designed, numerous included shared services and multi-supplier outsourcing models. He has led implementations and optimization of global shared services in Europe, North Africa, Mauritius and India and large ERP and business process re-engineering initiatives in France, Europe and the US. Franck leads ISG’s Business Advisory Services in EMEA and is responsible for all business advisory services in Europe, including F&A, HR and Procurement.

Jarrod's focus at ISG is delivering transformational outsourcing and shared services engagements for clients across all sectors. These engagements deliver significant savings through labor arbitrage and improved productivity, but also provide and uplift in organizational capability by accessing large pools of talent offshore. Jarrod works across all enterprise functions including Finance, Contact Centers, Procurement, Human Resources, IT and Operations.