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All ISG Thought Leadership

Procurement Strategies: Benefits of the Lease with Title Transfer Strategy

ITIL Benefits: Where’s the Beef?

Have You Outsourced by Stealth or by Design?

Plugging the Value Leak: How to Improve the Governance of Outsourced IT Contracts While Reducing Cost

Global Business Services: Taking Business Support Functions to the Next Level

Facilities Management Outsourcing: Prioritizing Activities is Critical to Success

Engineering Services

Heroes vs. Process Discipline: Achieving Operational Excellence in Managed Services

Contact Center “Available Time” — How Much is Too Much?

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