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All ISG Thought Leadership

Successful Contact Center Outsourcing

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Building Fences & Digging Holes

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Recession Service Management: Talking about money at the service delivery level

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Satyam Debacle: What can we learn from it?

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Corporate Governance Takes the Cake

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Quick Savings AND Minimal Operations Risk? Try Facilities Management Outsourcing

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IT Trends Impacting Outsourcing Agreements

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2009 Shaping Up to be a Defining Year for Outsourcing

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Transforming the U.S. Healthcare Payer Universe

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