ISG Star of Excellence™
Welcome to the ISG Star of Excellence™ Program
News: Star of Excellence Progam Status Update 2021
The Star of Excellence is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer”. The Star of Excellence is a program, designed by ISG, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity.
What is the Star of Excellence?
The global survey is all about services that are associated with the ISG Provider Lens™ (IPL) set of studies. This will now become part of the IPL research process and results will be factored into the overall quadrant positioning of providers.
From 2021 on, all IPL studies and thus ISG Research Analysts will be continuously provided with information on the customer experience of all relevant service providers. This information comes on top of existing first hand advisor feedback that IPL leverages in context of its practitioner-led consulting approach. ISG will use the insights gained to enrich the sourcing and thus also consulting business.
Providers are invited to nominate their clients to participate. Clients can also register for the survey on their own to provide feedback on service providers.
It is our vision that the Star of Excellence will be recognized as the leading industry recognition for client service excellence and serve as the benchmark for measuring client sentiments.
Importance of this Program
Now in its fourth successful year, ISG sponsors the Star of Excellence Program for the benefit of the sourcing industry. ISG believes it is critically important to recognize providers who are consistently delivering outstanding customer experiences. By making customer experience a key competitive differentiator, the Star of Excellence will encourage the broader industry to make this a key focus area.
Most notably, is the link to ISG's sourcing practice via data integration into the ISG Provider Lens (IPL) Program. Beginning in 2021, all IPL studies and thus ISG research analysts will be continuously provided with information on the customer experience – in addition to the existing advisor inputs.
The objective of the Star of Excellence program is to obtain client experience information at the level of service instead of at a general level.
