Bots and Beyond Episode 26: Driving Change through Citizen Innovation
What Is Citizen Innovation and How Can It Help Drive Transformation?
For many organizations, 2022 will be all about recovery and resilience. You may be looking for ways in which automation can help make your business run more efficiently and support employees in your work – wherever it is you're working. Read this article for three main uses for automation that businesses should invest in, in order to be prepared for 2022.
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Using automated process discovery tools, such as process and task mining, as well as our seasoned process analysts, we’ll have you a business case ready in just a few weeks, for your RPA opportunities, and more as we assess for all manner of intelligent automation capabilities.
ISG works with you to develop your technical and operating strategy – and to launch your automation center of excellence. We ensure you’re ready to scale, by validating any software, provisioning infrastructure and continuing to educate and train your organization.
Delivering an Automation, is just half the challenge, creating and extracting the value the Bots create requires a whole different skill set – with this change, ISG helps you repurpose staff to higher value roles and plan your automations to digitally transform the business. ISG knows the pitfalls to avoid, ensuring you scale successfully.
ISG Automation can guide you through the hurdles of adoption, ensuring the optimal future state with best-fit technologies. ISG Automation tailors programs to specific your business needs and helps you build governance that works inside the culture of your enterprise.
RPA uses the GUI interface of your system to automate high-volume, structured and repetitive processes; can be deployed in attended or unattended mode.
RPA can be used throughout the business to automate rules-based processes. Cognitive and artificial intelligence technologies can be layered in with RPA to take an organization’s transformation even further.
Image recognition technology can identify and detect an object or a feature in a digital image or video.
Image recognition technology can be applied to any process with a scanned image. It often is used in finance and other areas.
NLP is the application of computational techniques to the analysis and synthesis of natural language and speech.
NLP can understand the requester’s intent in an email or service request in your CRM; it turns unstructured text into structured data so RPA can understand and automate the next step
Cognitive reasoning can make complex decisions based on previous knowledge absorption and provide rationale for the decision.
Used more commonly in Legal or FS organizations at present. Utilizing knowledge of a process to make a more complex decision, as well as showing why that decision was made.
Conversational AI is the evolution of NLP that powers the virtual agent; it can hold well-structured conversations.
Conversational AI is used throughout the business as a cornerstone technology to automate process either on its own, or with complementary technologies.
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