Organizational Change Management

ISG partner and global OCM leader Randy Geoghagan has more than 25 years of consistent success in building and deploying OCM programs worldwide. He founded TracePoint Consulting in 2009, after spending much of his career as a program manager running large-scale IT-system implementations for big companies, where he saw a clear marketplace need for people who understood the process of change and how to facilitate it well, with a strong focus on the employee experience. He grew TracePoint to appear on the Inc. 500 list of America’s fastest-growing companies, before ISG acquired the firm. Randy continues to take an active role guiding clients through large-scale initiatives with complex business, process and technology changes. He has a bachelor’s in management information systems from the University of Georgia and an MBA from Emory University.

Meredith Bilow, partner at ISG, brings deep global experience from more than 50 organizational change management (OCM) engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service and sales has given her experience in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Meredith is certified in team building, leading through facilitation, and strategic thinking and planning.

Chase is an executive with deep experience in training, business transformation, and organizational change management across 120-plus projects. His specializations include organizational change management (OCM), communications, and end-user adoption (EUA) strategy and execution, with success in both sales and delivery. He currently runs ISG’s global OCM partnerships with other providers, systems integrators and software companies.

ISG director Tammie Pinkston has more than 25 years of experience serving clients in virtually every industry around the globe. Prior to her work with ISG, she spent 15 years with Accenture, obtaining the level of senior executive. Her areas of expertise include organizational transformation, organizational design, post-merger integration, executive engagement, communications, culture change, talent management, and training and leadership development. She obtained her Ph.D. in strategic management and served as an assistant professor at the University of Oklahoma. She also has taught as adjunct faculty for the University of Georgia, Georgia State University and Emory University. She has published numerous articles and presented at industry conferences across the United States and Europe.

ISG Director Stephanie Marcon serves as a dedicated change-management professional, working with clients to identify and address adoption needs for their transformation initiatives, providing guidance, design and management of OCM programs. She has 18 years of experience in solutions technologies, such as enterprise resource planning (ERP), customer-relationship management (CRM) and digital commerce, with a variety of industry sectors, including retail, hospitality, consumer products, manufacturing and professional services. She also leads ISG’s OCM alignment practice, working to ensure each client’s leaders are “on the same page” for their transformation programs. She is certified as a Project Management Professional (PMP) and as a Prosci® change management practitioner.

Doug Teachey, director at ISG, serves as a proven executive-level strategic and advisory consultant with more than 20 years of experience focused on complex, transformational change. He is responsible for both sales and delivery of client programs, as well as for defining new ISG OCM market offerings. He leads the training practice and the ISG OCM service delivery that’s conducted through our various partner companies. Doug’s areas of expertise include organizational transformation, organizational design, communications, OCM, talent management, enterprise learning strategies and execution, outsourcing, post-merger integration, project management office (PMO) implementations, process improvement and Lean/Six Sigma models, job-skills training, systems implementations (SAP S/4HANA, Infor, etc.), and leadership development. Doug’s MBA and his bachelor’s degree in organizational communication are complemented by his working knowledge of OCM, communications and learning across multiple industries, Fortune 500 companies and Big Four consulting.

Mathias Schenk, an ISG director, leads the company’s organizational-change-management practice in Germany, Austria and Switzerland (DACH region). He has almost two decades of professional consulting experience and focuses on IT organizational transformation and implementation of agile operating models. He brings in-depth OCM expertise in designing and deploying change-management programs that seamlessly integrate into clients’ transformation programs. He has a proven track record in the evaluation, design and transformation of complex and international business and IT organizations and has worked with many industries, including technology, automotive and logistics. He holds degrees in industrial engineering and business administration from Germany’s University of Karlsruhe and a degree in economics from Canada’s Brock University. He is ITIL v3- and v4-certified in IT service management.

With his broad background in Target Operating Model implementation and Enterprise Agility transformation Martin is among ISG’s leading OCM experts in Europe.

Susanne is an experienced change management and communication expert with a strong background in Target Operating Model implementation and in marketing. She guides ISG’s clients in EMEA through their transformation projects with target group-oriented change measures along the complete change lifecycle.