Every enterprise today feels the pressure – the shared infrastructure has been neglected in the rush to satisfy the digital imperatives of individual business areas.
What are your options to modernize applications and data centers? What are the right SaaS/ERP systems, cloud/IaaS/PaaS solutions, networks approach? And how should you approach system integration with your legacy systems and digital upgrades?
ISG can help you create a digital strategy to determine what can be sourced to get your infrastructure up to expectations faster and more effectively. Along the way, we can help you find opportunities to optimize costs and fund your digital initiatives.
AI investment is accelerating, but results remain uneven. Only one in four initiatives is meeting revenue impact expectations, at an average spend of $1.3M per use case. Enterprises are no longer asking whether AI works. They are being asked to prove that it pays.
AI investment is shifting decisively toward revenue-generating functions. CRM automation, sales enablement and forecasting have replaced chatbots and IT productivity tools as the leading use case priorities, reflecting enterprise recognition that productivity gains alone do not satisfy board-level scrutiny. At the same time, use cases in production have doubled since 2024, and the portfolio is diversifying rapidly, with over 300 distinct function and industry-specific use cases now in active deployment.
ISG research across 1,200 enterprise use cases shows that the strongest AI returns are currently concentrated in compliance, risk management and quality control, not in the growth and cost outcomes most enterprises originally set out to achieve
The gap between where enterprises are investing and where AI is actually delivering is the defining commercial tension of 2025. Organizations that close it by targeting functions with structured, revenue-attributable data and clear ROI measures will establish performance benchmarks that compress the window for competitors still cycling through pilots. The standard is being set now.
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