A multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.
Learn moreISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.
Learn moreA global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.
Learn moreThis company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.
Learn moreA financial services company needed to automate its labor-intensive processes in agent and customer support services and order-to-cash processes. It aimed to expand its automation abilities beyond traditional RPA technology as an outcome of the exercise and achieve cost and time savings.
Learn moreA multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.
Learn moreComparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.
Learn moreISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.
Learn moreISG helps its retail client implement a global vendor management model to standardize processes and hone its business strategy.
Learn moreThe Government of Australia gets a strategy for maintaining and migrating healthcare IT systems.
Learn moreA state government aimed to do more with less; ISG helped make that happen.
Learn moreA private equity group was considering an acquisition. Learn how investors got insights into the potential acquisition’s market position and prospective market growth as well as the potential impact of shifting resources to an offshore service delivery model.
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